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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sandra Chavez

September 1, 2026

5  out of  5
rating by Sandra Chavez
"I don’t know where to begin, this is one of the nicest guys I’ve ever dealt with. He listens, explains everything in a concise and understandable manner, polite, very detailed and makes sure you understand everything he’s explaining to you. Besides that he got me the best rates for insurance and believe me I’ve been shopping around a lot. Kudos to Luke for helping me out!"
We responded:
"Thank you so much for the amazing review! We’re thrilled to hear that Luke took the time to listen, explain your coverage clearly, and help you find the right insurance at a great rate. We truly believe insurance should be easy to understand and personalized to your needs. Luke and our entire State Farm team appreciate your trust and are always here to help with your auto, home, life insurance, and financial service needs. Thank you for choosing our local State Farm agency in Arlington Heights, IL! ⭐️ - Nick Jones State Farm "
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Jay Jay

August 26, 2026

5  out of  5
rating by Jay Jay
"Thank you because it was quick and easy. I was able to save some money going to state farm for my car insurance. Would recommend!"
We responded:
"Thank you for the kind review! We strive to provide excellent customer service and I am glad our team is able to exceed your expectations as well as saving you some money on your auto insurance. We look forward to many more years!- Nick Jones - State Farm Insurance Agent"
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Paulina Vazquez

August 20, 2026

5  out of  5
rating by Paulina Vazquez
"Rosa is always very helpful and makes everything easy! She’s responsive, answers all of my questions, and always helps me get exactly what I need. I really appreciate her great customer service and highly recommend her!"
We responded:
"Thank you so much for the kind words! We’re so glad Rosa makes your insurance experience easy and is always there to answer your questions for your insurance. At Nick Jones State Farm in Arlington Heights, IL, providing friendly, responsive, and personalized service is what we’re all about. We truly appreciate your recommendation and love serving our Arlington Heights community! ❤️"
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James Crook

August 17, 2026

5  out of  5
rating by James Crook
"Great experience!!! Knowledgeable, pleasant, professional, and a great price! Who could ask for more??"
We responded:
"Great experience—thank you! We’re so happy we could help with your State Farm insurance needs. Our team works hard to be professional, friendly, and transparent on pricing. We appreciate your business and your review! - Nick Jones State Farm Arlington Heights"
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Nicholas Antes

August 14, 2026

5  out of  5
rating by Nicholas Antes
"Worked with Luke. Made the process of setting up my insurance quick with a very good rate compared to other companies."
We responded:
"We truly appreciate your glowing feedback, Nicholas! It’s always our goal to provide the best service possible as well as the auto and homeowner's insurance plan, and knowing Luke hit the mark for you makes our day! - Nick Jones State Farm Insurance Agent"
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John O'Connor

August 10, 2026

5  out of  5
rating by John O'Connor
"Luke is quick and efficient, easy to get insurance set up for cars and boats at the most affordable price! I appreciate all his help and responsiveness!"
We responded:
"We really appreciate your review! If you’re searching for affordable car and boat insurance, we’re glad Luke was able to help you get set up quickly and efficiently. Thanks for noticing his responsiveness and support throughout the process—our team is grateful you chose us for your insurance coverage! - Nick Jones State Farm Insurance Agency"
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Henderson Azank

August 5, 2026

5  out of  5
rating by Henderson Azank
"Rosa is the best, always trying to find us the best solution. We always had a great experience with you guys!!"
We responded:
"Hi! We’re grateful you took the time to leave this review. Hearing that Rosa is “the best” and that you’ve consistently had great experiences with us means a lot. Thanks for trusting our team—we look forward to serving you again here in Arlington Heights! - Nick Jones State Farm Insurance Agency"
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Kari Hart

August 4, 2026

5  out of  5
rating by Kari Hart
"Rosa Valadez really helped our family get the best price. It took a while but she really worked hard for us."
We responded:
"Thank you Kari, customer service is #1 at our office. We like happy customers! We will let Rosa know. - Nick Jones - State Farm Insurance Agent"
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Kathleen Zacarias

August 3, 2026

5  out of  5
rating by Kathleen Zacarias
"Joy was amazing assisting me make changes to my policy after dealing with a domestic violence incident. She was kind,understanding and helpful."
We responded:
"Kathleen, thank you so much for your thoughtful review. So sorry you have to go through this. It was truly our pleasure to help you with your policy changes and make the process as smooth as possible. We appreciate you trusting our State Farm team with your auto and home insurance needs and personal protection. If you ever have questions about your coverage or need assistance in the future, we’re always here to help. Thank you again for your kind words and for choosing Nick Jones State Farm in Arlington Heights!"
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Annie Ordaz

July 31, 2026

5  out of  5
rating by Annie Ordaz
"Switching my auto and home insurance to this agency was so easy. We also got life insurance and renters insurance added. Luke was very kind, answered all my questions, and found me a much better rate than my old provider! Nick is also a great agent. They went above and beyond just to make sure we were pleased with the insurance we were getting.
Highly recommend."
We responded:
"We appreciate your review, Annie. We are so happy that you had such a wonderful experience with Luke and State Farm Agent Nick Jones’s Team here in Arlington Heights regarding your life and renter's insurance! - Nick Jones State Farm Insurance"
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SMIT PATEL

July 31, 2026

5  out of  5
rating by SMIT PATEL
"Just connected with Luke Owen. Nice customer service."
We responded:
"Thanks so much for the fantastic rating, Smit! We are so glad you had a positive experience with us here on State Farm Agent Nick Jones’s Team. If there is anything we can do for you in the future, just give us a shout! - Nick Jones State Farm Insurance Agency"
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Jean Casellas

July 30, 2026

5  out of  5
rating by Jean Casellas
"Excellent customer service from Luke. Good a great deal. Very respectful. Never pushy. Very resourceful!"
We responded:
"Thank you, Jean, for your wonderful review! We’re thrilled Luke Owens took the time to walk you through your options and help you find the right vehicle insurance policy for your needs. At Nick Jones State Farm in Arlington Heights, we believe every customer deserves personalized service, honest guidance, and insurance coverage that fits their budget and lifestyle. We’ll make sure Luke sees your kind words. - Nick Jones State Farm Insurance Agency"
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Kalyani Chadha

July 30, 2026

5  out of  5
rating by Kalyani Chadha
"Rosa was amazing! She was incredibly helpful and patient in dealing with a complicated insurance situation. The rate was very reasonable too. I highly recommend her and the Nick Jones State Farm agency."
We responded:
"Thank you for your 5 star review!! We're so glad that Rosa was able to help calm a complicated situation for your auto insurance. Please do not hesitate to call our Arlington Heights office anytime. - Nick Jones State Farm Insurance Agency"
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Adesola Adeyemo

July 28, 2026

5  out of  5
rating by Adesola Adeyemo
"I had a quality experience with Chuck. He was very professional and passionate about his job. He was very helpful in setting me up on the State Farm app. I'm glad to be a part of his team!"
We responded:
"Adesola, thank you for your great feedback! We’re thrilled you had a smooth, quality experience with Chuck. He’s dedicated to helping customers understand their coverage and make managing policies easy—especially with the State Farm app setup. We truly appreciate you being part of our team here in Arlington Heights and choosing us for your vehicle insurance and renter’s insurance. - - Nick Jones State Farm Insurance Agency"
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M S

July 22, 2026

5  out of  5
rating by M S
"Luke ar this office is amazing. Efficient friendly and fast."
We responded:
"We really appreciate your review! Providing a smooth, fast, and friendly experience is what we aim for every day. Thank you for being part of our customer family here in Arlington Heights. - Nick Jones State Farm Insurance Agency"
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Christina Howard

July 22, 2026

5  out of  5
rating by Christina Howard
"Excellent consumer service by Elsie she is extremely helpful answering all of my questions quickly, giving me a piece of mind that I am in good hands with all my policy concerns."
We responded:
"Hello, and thank you Christina for sharing your experience! We’re thrilled Elsie was extremely helpful, answered your questions promptly, and helped bring peace of mind with your policy concerns. We appreciate your trust in our team and are always ready to assist with your insurance needs here in Arlington Heights. - Nick Jones State Farm Insurance Agency"
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Eugene Salganik

July 22, 2026

5  out of  5
rating by Eugene Salganik
"Luke is a great agent! His response was quick and to the point. Not to say that he saved me a lot of money on my home and auto policies. Highly recommended!"
We responded:
"Hi Eugene, thank you for taking the time to share your experience! We’re thrilled Luke provided quick, to-the-point support and helped you with your home and auto insurance. We appreciate you choosing our office here in Arlington Heights—please don’t hesitate to reach out anytime. - Nick Jones State Farm Insurance Agency"
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Cody Juan

July 22, 2026

5  out of  5
rating by Cody Juan
"Jake made it very seamless and easy for me, to set up my new policy. As I was nervous on how the process would go."
We responded:
"Hi Cody—thank you for the great review! We’re so glad Jake made the process seamless and easy while helping set up your new policy. It’s completely normal to feel nervous, and we’re happy we could make it clear and stress-free. We appreciate your trust in our team here in Arlington Heights! - Nick Jones State Farm Insurance Agency"
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Glen Jurkonie

July 21, 2026

5  out of  5
rating by Glen Jurkonie
"I just added our twins to our State Farm auto policy this morning. They are very excited to start driving by themselves. Luke helped to add them to our policy while suggesting some changes to minimize the overall premium impact of insuring two new teen drivers. Thanks Luke!!"
We responded:
"Hi Glen—thank you so much for the 5-star review! We’re excited for your twins as they get ready to start driving, and we’re glad Luke could help you add them to your State Farm auto policy. We also appreciate you mentioning how he suggested helpful changes to help minimize the overall premium impact. Thanks again for trusting our team—please don’t hesitate to reach out anytime you need support. - Nick Jones State Farm Insurance Agency"
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Dennis S

July 15, 2026

5  out of  5
rating by Dennis S
"Luke was great. I have had nothing but good experiences with Nick and his staff since we moved."
We responded:
"Thank you so much for your kind words, Dennis! We’re thrilled Luke was able to provide you with another great experience. We truly appreciate you trusting Nick Jones State Farm as your insurance agency after your move. Whether it’s renters insurance, auto insurance, home insurance, or life insurance in Arlington Heights, our team is always here to make the process simple and stress-free. Thanks again for your continued support. We look forward to helping you for many years to come! - Nick Jones State Farm"
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Emma Hernandez

July 15, 2026

5  out of  5
rating by Emma Hernandez
"I’m always looking for better prices, I have had estate farm before and had always worked with nice and efficient agents. This time I spoke to Samuel Vaslow, and by far he has been the best agent ever. He is fast, friendly and good at explaining all my concerns.

Thank you Sam"
We responded:
"Thank you, Emma, for taking the time to share your experience! We’re so happy Sam was able to help you find a great price while providing the friendly, knowledgeable service you deserve. At Nick Jones State Farm, we work hard to help customers throughout Arlington Heights and the surrounding communities find the right auto, home, renters, and life insurance coverage to fit their needs and budget. We’ll be sure to share your kind words with Sam. Welcome to our State Farm family, and thank you for choosing us! - Nick Jones State Farm"
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Lucas

July 14, 2026

5  out of  5
rating by Lucas
"As a first-time homebuyer, I had a lot of questions (A LOT!), & Luke went above & beyond every step of the way. He took the time to clearly explain my homeowners insurance options & made sure I understood not only what I was paying for, but what it meant. I didn't feel rushed, pressured or being sold on anything. After he literally walked me through everything in detail that had to do with Home owners insurance, I feel like I could start teaching other 1st home buyers with the information & insight I gained! On top of that, Luke helped me switch my auto insurance from Progressive. He not only found me savings without sacrificing coverage, he actually got me better coverage! His knowledge, patience, humor, demeanor and genuine commitment to helping me made the entire experience extremely stress-free. He even stayed late past his closing time to make sure I had my paperwork for my bank which I needed as soon as possible compared to making me wait the following day. I highly recommend asking for "Luke Owen" to anyone looking for an insurance agent who truly puts their clients first. Definitely a 5-star experience! Thanks Luke & Thank you Nick Jones - State Farm!!"
We responded:
"Wow, Lucas, thank you for taking the time to share such an incredible review! We’re thrilled Luke was able to make your first-time homebuying experience easy to understand and stress-free. Buying your first home is a huge milestone, and we’re honored you trusted our team to help you find the right homeowners insurance while also improving your auto insurance coverage. We believe every customer deserves personalized service, education, and protection that fits their needs, and we’re so glad Luke delivered that experience. Thank you for recommending Luke and the Nick Jones State Farm team. We truly appreciate your trust and look forward to being your local Arlington Heights State Farm agency for many years to come. Welcome to the family! 🏡🚗⭐ - Nick Jones State Farm"
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Asif H

July 10, 2026

5  out of  5
rating by Asif H
"I would like to share my experience with Joy Bonifazi from State Farm she gives the excellent customer service and help on my cars coverage policy questions with in few minutes and resolved my issue I would highly recommend her as she is very knowledgeable and give the best advice and support."
We responded:
"Thank you so much, Asif, for your kind words and your 5-star review! It was truly a pleasure helping you understand your auto insurance coverage and answering your policy questions. At Nick Jones State Farm in Arlington Heights, IL, we believe every customer deserves fast, knowledgeable, and personalized service. We’re grateful you trusted us with your insurance needs and that we could help resolve everything quickly. Thank you for recommending Joy and our team! If you ever need assistance with auto insurance, home insurance, life insurance, or financial services, we’re always here to help. We appreciate your support and look forward to serving you for years to come! - Nick Jones State Farm"
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Kate McCarty

July 9, 2026

5  out of  5
rating by Kate McCarty
"We have been working with this agency for many years, and everyone on the team is so helpful, prompt, and knowledgeable. Their customer service is fantastic, and pricing is fair. Thanks!"
We responded:
"Hi Kate, we can’t tell you how much your feedback means to us. Your comments reflect exactly how we aim to show up for every client: quick responses, expert guidance, and fantastic customer service—all with fair, transparent pricing. Thanks for being with us for so long. We’re grateful to partner with you! - Nick Jones State Farm Arlington Heights"
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Kyle Nelson

July 8, 2026

5  out of  5
rating by Kyle Nelson
"The Nick/Luke duo is unbeatable! So easy to work with and super personable!

Highly recommend!"
We responded:
"Kyle, this made our day! We are a pretty great team, and we're thrilled we made your insurance an easy experience. Making insurance simple, friendly and stress-free is what we strive for here at our State Farm office in Arlington Heights. Whether it is car insurance, home insurance, life or business insurance, we're always here to help in the surrounding Northwest Suburbs! Nick Jones State Farm"